privacy policy
Validity date: 22/07/2025
ICH Agency ("we", "our" or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use and share your personal data. This Privacy Policy applies to all users and visitors of our website and services globally, and is aligned with the following international data protection regulations:
General Data Protection Regulation (GDPR) — Europe
California Consumer Privacy Act (CCPA/CPRA) — USA
General Data Protection Law (LGPD) — Brazil
Personal Information Protection Act (PIPL) — China
Personal Data Protection Laws (PDPA) — Singapore, Thailand and others
1. About us
ICH Agency is a global digital marketing and creativity agency based in Medellín, Colombia. We provide services in Latin America, Europe, North America, Asia and Oceania. More information at https://ichagency.com.
2. Information We Collect
We may collect the following types of personal information:
Contact details: Name, email address, phone number
Technical Data of the Device: IP address, browser type, operating system, time zone
Usage Data: Pages visited, dwell time, interactions, search terms
Marketing Preferences: Subscriptions, consent options
Communication Data: Messages sent through forms or chats
We do not intentionally collect data from persons under 16 years of age without the verifiable consent of their parents or guardians.
3. Legal Basis for Treatment
We process your personal data under the following legal bases:
Consent (e.g. subscriptions, cookies)
Contractual necessity (for example, provision of services)
Legitimate interests (e.g. site analytics, customer support)
Legal obligation (for example, regulatory or tax compliance)
4. Purpose of Data Collection
We use your information to:
Provide our services and maintain the operation of the site
Communicate with you (newsletters, updates)
Personalize your experience on our platforms
Analyze user behavior to improve performance
Comply with legal requirements
5. Cookies and Tracking
We use cookies and similar technologies to:
Guarantee the functionality of our website
Understand and improve user behavior
Show relevant ads
You can manage or withdraw your cookie consent at any time from your browser settings or our cookie management tool.
6. Information Sharing
We do not sell your personal data. We can share them with:
Cloud hosting and storage providers
Marketing and data analysis platforms
Subcontractors or freelancers under confidentiality agreements
Legal or regulatory authorities when required
Data transfers outside your country of residence (for example, from the EU to the USA. in the US) they are protected by standard contractual clauses or other equivalent warranties.
7. Data Retention
We retain your data only for as long as necessary for the purposes described in this policy or as required by law. Once the purpose has been fulfilled, the data will be deleted or securely anonymized.
8. Your Rights by Region
EU (GDPR), Brazil (LGPD), United Kingdom (UK GDPR):
Right to be informed
Right of access
Right to rectification
Right to deletion (forgetfulness)
Right to restrict treatment
Right to data portability
Right to object
Rights relating to automated decisions
California (CCPA/CPRA):
Right to know what data is collected and shared
Right to delete personal data
Right to refuse the sale/sharing of data
Right not to be discriminated against for exercising these rights
China (PIPL), Singapore/Thailand (PDPA):
Right of access, correction and deletion
Right to withdraw consent
Right to data minimization and security
To exercise your rights, write to: ich@ichagency.com
9. Information Security
We implement administrative, technical and physical measures to protect your personal data against unauthorized access, alterations or disclosures. However, no digital transmission or storage is 100% secure.
10. Links to Third Parties
Our site may contain links to third party websites. We are not responsible for its content or privacy practices. We recommend that you review their policies before sharing personal information.
11. Minors
Our services are not directed to minors under 18 years of age. We do not knowingly collect information from minors without parental consent. If such information is detected, it will be deleted immediately.
12. Legal Disclosures
We may disclose your personal data when legally required or necessary to protect rights, security or prevent fraud.
13. Changes to this Policy
We may update this policy from time to time. Any changes will be posted on this page with a new "Effective Date".
14. Contact us
For any questions or requests related to this policy or your personal data rights, please contact us:
ICH Agency
Email: ich@ichagency.com
Website: https://ichagency.com
MODIFICATIONS
Every service we offer is backed by a data analysis study, ensuring that each strategy, product or service is aligned with the real needs of your brand.
we work with ethics and love in everything we do
